CUSTOMER SERVICE

Unit Standard Id 114974; NQF level 02; Credits 2

Who Should Attend?

This Unit Standard provides a broad introduction to customer service and includes working with both internal and external customers. The focus is knowledge, skills, values and attitudes in relation to the learner’s own context and experience of the world of work..

Learner Outcomes

The qualifying learner will be capable of:

- Explaining customer service.
- Engaging in an interaction with a customer.
- Demonstrating communication skills in responding to a customer.
- Processing a query in order to respond to a customer need.

Course duration : 1 day