BUILDING EFFECTIVE TEAMS

Unit Standard Id 13912; NQF level 03; Credits 5

Who Should Attend?

It is intended for managers of small businesses and junior managers of business units in larger organisations. The term business unit in this unit standard implies a small business, cost center, section or department.

Junior managers include, but are not limited to team leaders, supervisors, first line managers and section heads. The position is term is used to describe the first level of management in an organisation at which an employee has other employees reporting to him/her.

Learner Outcomes

The qualifying learner will be capable of:

- Understanding him/herself as worker in a specific position.

- Identifying own role in an organisation.

- Understanding the dynamics within a specific group.

- Using a variety of strategies to deal with potential conflict in a team or group.

- Developing a plan of action to enhance team performance

Course duration : 2 days